Gaffer Glass Return Policies
Upon receiving of a shipment, any damages or variances in merchandise or if the product is not as described you must notify Gaffer Glass within 72 hours of receipt.
Gaffer Glass must be notified within 30 days of purchase of any defective material. Returns will only be accepted with store manager approval. NO EXCEPTIONS.
Customer is responsible for Return Shipping, Gaffer Glass will provide you with a Return Label if needed and it will be deducted from your Return Credit.
You must call for a Return Authorization before returning any product. After receiving and weighing your merchandise, Gaffer Glass will issue a credit towards the credit card used for the order.
Please allow four to six weeks for processing
Returns accepted 30 days from date of shipment without a restocking fee. Product must be in original containers with factory labels. Rods must be marked with color number. Damaged goods and unlabeled materials will not be accepted for credit. NO RETURNS AFTER 30 DAYS. NO EXCEPTIONS.
No returns are permitted on any special orders, sale items or custom colors. NO EXCEPTIONS.
Tools sold via Gaffer Glass are only available for EXCHANGE. NO EXCEPTIONS.
